Terms of Service

1. Your agreement with Cue

By downloading, accessing, creating an account for, or using Cue, you agree to these Terms of Service and to the Privacy Policy. If you use Cue on behalf of a student, child, school, club, class, family, organization, or other person, you represent that you have authority to accept these terms for that use.

If you do not agree to these terms, do not use Cue. If you already have an account and no longer agree, stop using Cue and delete your account or contact hello@cueplan.app for help.

Some features may also be governed by additional terms, provider terms, app-store rules, school policies, or integration permissions. For example, Google, Apple, Supabase, AI providers, calendar providers, and notification providers may apply their own terms to their products.

2. What Cue does

Cue is a planning and execution tool for students. Cue can help you capture messy school input, extract commitments, review tasks, generate a daily plan, protect calendar blocks, import reminders or tasks, answer questions grounded in your information, and send reminders or plan-risk alerts.

• Cue may accept typed notes, screenshots, photos, videos, documents, voice captures, files, calendar events, reminders, Google Tasks, and other inputs you choose to provide.
• Cue may use AI and rules-based systems to identify tasks, deadlines, goals, events, notes, source fragments, estimates, conflicts, and suggested schedules.
• Cue may create derived records such as plan blocks, extracted commitments, evidence links, summaries, embeddings, confidence scores, and audit logs.
• Cue may operate free trials, Google-based free access, school passes, referral extensions, usage limits, and feature gates.
• Cue may change, add, pause, limit, or remove features over time.

Cue is a productivity assistant, not a guarantee that work will be completed, submitted, graded, accepted, or remembered. You are responsible for checking the accuracy and completeness of anything Cue extracts or recommends.

3. Eligibility, students, and minors

Cue is designed for students, but students may be minors. If you are under the age of majority where you live, you may use Cue only with permission from a parent or guardian where required. If you are under 13, or under the minimum age at which your local law permits you to consent to online services, you may use Cue only with verifiable permission and supervision from a parent, guardian, or authorized school.

• Parents and guardians are responsible for deciding whether Cue is appropriate for their child.
• Schools and teachers are responsible for ensuring that any use they recommend or coordinate complies with applicable student privacy, safeguarding, procurement, acceptable-use, and consent requirements.
• You may not use Cue if you are legally barred from using the service or if we previously suspended or terminated your account for serious violations.

4. Accounts, sign-in, and security

You may use Cue anonymously for limited access, sign in with Google, or use other supported sign-in methods if added. You must provide accurate account information and keep your account secure.

• You are responsible for activity under your account unless the activity happened because Cue failed to use reasonable security measures.
• Do not share your account, tokens, referral controls, or school-code access in a way that violates these terms or undermines fair use.
• Tell us promptly at hello@cueplan.app if you believe your account, device, email, Google account, Apple ID, calendar, or Cue data has been compromised.
• Cue may require re-authentication, account verification, or additional confirmation before sensitive actions such as account deletion, integration revocation, or support-assisted data changes.
• Cue may suspend or limit accounts that appear abusive, automated, fraudulent, unsafe, compromised, or in violation of these terms.

5. Trials, school passes, referrals, and usage limits

Cue currently supports access models such as anonymous trials, Google free access, school free access, referral extensions, and usage buckets. The exact duration, limits, eligibility, and features may change.

Unless Cue clearly says otherwise in writing, free access has no cash value, cannot be exchanged for money, cannot be transferred, and can be changed or discontinued. If Cue later introduces paid plans, subscriptions, in-app purchases, or school contracts, additional payment terms may apply.

6. Your content and the license you give Cue

You keep ownership of the notes, screenshots, files, photos, audio, transcripts, calendar data, reminders, tasks, messages, and other content you submit or connect to Cue, subject to any rights held by your school, teacher, family, platform, or other third party.

You give Cue a worldwide, non-exclusive, limited license to host, store, copy, process, transmit, transform, display, create derived records from, and otherwise use your content only as needed to provide, secure, support, troubleshoot, and improve Cue, operate integrations, comply with law, and enforce these terms.

• You represent that you have the rights or permission needed to submit content to Cue.
• Do not upload confidential school materials, copyrighted materials, exam papers, answer keys, classmates' personal information, medical details, government IDs, passwords, financial details, or other sensitive information unless you have a legitimate right and reason to use it in Cue.
• Cue may create derived data from your content, including OCR text, source fragments, embeddings, extracted tasks, plan blocks, summaries, model outputs, and audit metadata.
• Deleting a source may delete related derived fragments unless you intentionally keep extracted records or Cue must retain limited records for security, legal, backup, or abuse-prevention purposes.

7. AI-assisted features and output

Cue uses AI-assisted and automated systems. AI output is probabilistic and may be inaccurate, incomplete, duplicated, biased, stale, or inappropriate for your situation. Similar inputs may produce different outputs.

• You must review important extracted deadlines, tasks, calendar writes, answers, study plans, estimates, and recommendations before relying on them.
• Cue may mark confidence, preserve evidence links, show review states, or ask for confirmation, but those safeguards do not make output guaranteed.
• Cue does not replace teachers, school portals, official calendars, exam boards, doctors, counselors, legal advisers, financial advisers, emergency services, or your own judgment.
• Do not use Cue as the only system for safety-critical, medical, legal, financial, immigration, disciplinary, emergency, or high-stakes decisions.
• Cue may block, refuse, limit, or degrade AI features where requests are abusive, unsafe, unsupported, too large, outside entitlement limits, or likely to violate these terms.

You are responsible for what you do with Cue's output, including submissions, calendar changes, messages, schedules, and decisions. Cue is not responsible for missed deadlines, grades, lost marks, schedule conflicts, teacher decisions, or other outcomes caused by relying on unchecked output.

8. Academic integrity and acceptable school use

Cue is meant to help you organize and execute your own work. You must use Cue consistently with your school rules, academic integrity policies, exam rules, platform rules, teacher instructions, and applicable law.

• Do not use Cue to cheat, plagiarize, impersonate others, fabricate evidence, bypass assessment rules, leak restricted materials, or submit work you are not allowed to submit.
• Do not upload exam papers, answer keys, paid course materials, confidential school documents, or another person's private information unless you have permission and a legitimate purpose.
• Do not use Cue to harass, shame, monitor, profile, or discipline classmates, teachers, or school staff.
• Do not rely on Cue to determine whether an assignment is allowed, whether AI assistance is permitted, or whether a deadline has changed. Ask the responsible teacher, school, or platform.

9. Calendars, reminders, notifications, and third-party integrations

Cue may integrate with Apple Calendar, Apple Reminders, Google Calendar, Google Tasks, Apple Push Notification service, device permissions, and other third-party services. Integrations depend on your settings, granted scopes, provider availability, and platform rules.

• You choose whether to grant permissions or connect integrations. You may revoke permissions through Cue, iOS, Google, or the relevant provider, but revocation may break related features.
• Calendar reads help Cue avoid scheduling over busy blocks. Calendar writes happen only where Cue has write permission, a selected write target, and enabled write settings.
• External moves, edits, or deletes may be reconciled into Cue, treated as overrides, converted into unscheduled work, or shown as conflicts depending on the feature.
• Notifications are best-effort. Delivery can be delayed, blocked, silenced, capped, or affected by device settings, network state, Apple services, or Cue settings.
• Cue is not responsible for provider outages, provider policy changes, token revocations, calendar data errors, duplicate events, missed notifications, or integration conflicts outside Cue's reasonable control.

10. Prohibited conduct

You may not misuse Cue or help anyone else misuse Cue. Prohibited conduct includes:

• Breaking laws, school rules, platform rules, or third-party rights.
• Uploading malware, harmful files, illegal content, non-consensual intimate content, exploitation material, or content that infringes intellectual property.
• Trying to access another user's account, records, source files, calendars, reminders, referrals, school passes, or private storage.
• Scraping, crawling, reverse engineering, load testing, or automating Cue in a way that harms reliability, bypasses limits, extracts data, or violates provider terms.
• Bypassing entitlement checks, rate limits, security controls, review steps, calendar-write guards, or account restrictions.
• Abusing school-code or referral systems through fake accounts, spam, misleading promotions, self-referrals, purchased referrals, or unauthorized school branding.
• Using Cue to surveil, stalk, harass, profile, threaten, shame, or discriminate against another person.
• Submitting content you do not have permission to use, especially private information about classmates, teachers, family members, or school staff.
• Interfering with Cue's infrastructure, secrets, authentication, APIs, storage, or providers.
• Misrepresenting Cue, claiming to represent Cue without permission, or using Cue branding in a misleading way.

11. Beta features, changes, and availability

Cue is evolving. Some features may be experimental, incomplete, rate-limited, hidden behind flags, available only to some users, or changed based on reliability and product direction. Beta features may lose data, produce poor output, or be removed.

• Cue may modify, suspend, replace, or discontinue features at any time.
• Cue may perform maintenance, migrations, provider changes, schema changes, prompt changes, model changes, and security updates.
• Cue may limit access to protect reliability, security, fair usage, costs, users, or third-party providers.
• Cue may release features gradually or restrict them by school, plan, device, operating system, geography, entitlement, or account type.

We try to avoid unnecessary disruption, but Cue does not promise uninterrupted availability, permanent storage, identical AI output, or support for every device, OS version, school system, calendar provider, file type, or integration.

12. Third-party services and app stores

Cue relies on third-party services such as Apple, Google, Supabase, AI model providers, diagnostics providers, email or support tools, and hosting providers. Your use of those services may be subject to their terms and privacy policies.

If you download Cue through the Apple App Store, Apple is not responsible for Cue's service, content, maintenance, support, warranties, claims, or user data except as required by Apple rules or applicable law. Apple and its subsidiaries are third-party beneficiaries of the app license terms to the extent required by App Store rules and may enforce those terms against you.

Cue is responsible for Cue's own service terms and support. Apple, Google, Supabase, AI providers, schools, and other providers are not responsible for Cue's promises unless they separately agree with you.

13. Cue intellectual property

Cue, cueplan.app, the Cue name, logo, interface, software, design, workflows, prompts, code, documentation, product concepts, and service content are owned by Cue or its licensors and are protected by intellectual-property laws.

• These terms give you a limited, personal, revocable, non-exclusive, non-transferable right to use Cue for your own lawful study planning and productivity.
• You may not copy, modify, distribute, sell, lease, sublicense, host, or create competing services from Cue unless we give written permission or law allows it.
• You may not remove proprietary notices, misuse Cue branding, or imply endorsement by Cue without permission.
• Open-source or third-party components may be governed by their own licenses.

14. Feedback and suggestions

If you send ideas, feedback, bug reports, school requests, feature requests, screenshots, or suggestions, you allow Cue to use them without restriction or compensation. This does not transfer ownership of your private account content, but it lets us improve the product.

15. Suspension and termination

You may stop using Cue at any time and may delete your account where available. Cue may suspend, limit, or terminate access if we reasonably believe:

• You violated these terms or the Privacy Policy.
• Your account is compromised, fraudulent, automated, abusive, or unsafe.
• Your use creates legal, security, reliability, cost, provider, school, or safety risk.
• You are no longer eligible for a trial, school pass, referral, or plan.
• Cue must comply with law, provider rules, court orders, platform rules, or school program requirements.

After termination, your right to use Cue ends. Sections that by their nature should survive will survive, including content licenses needed for wind-down, intellectual property, disclaimers, liability limits, dispute terms, and records needed for legal or security purposes.

16. Disclaimers

Cue is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Cue disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of accuracy, reliability, availability, fitness for a particular purpose, non-infringement, merchantability, and uninterrupted or error-free operation.

• Cue does not guarantee that AI output, extracted commitments, deadlines, estimates, summaries, plans, recommendations, notifications, or calendar writes will be correct.
• Cue does not guarantee that using the app will improve grades, prevent missed work, reduce stress, satisfy school requirements, or produce any particular outcome.
• Cue does not guarantee compatibility with every school, workflow, device, OS version, file type, calendar provider, reminder provider, or account configuration.
• Cue does not provide medical, mental-health, legal, financial, immigration, exam-administration, emergency, or professional advice.

Some jurisdictions do not allow certain disclaimers. In those jurisdictions, the disclaimers apply only to the extent permitted by law.

17. Limitation of liability

To the maximum extent permitted by law, Cue and its operators, employees, contractors, suppliers, and partners will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages, or for lost data, missed deadlines, lost marks, academic consequences, schedule conflicts, emotional distress, lost opportunities, device issues, provider outages, or reliance on inaccurate output.

To the maximum extent permitted by law, Cue's total liability for any claim relating to the service will be limited to the greater of: (a) the amount you paid Cue for the service in the three months before the claim; or (b) USD 50. If local consumer law requires a higher or non-excludable remedy, that law controls.

18. Indemnity

To the extent permitted by law, you agree to defend, indemnify, and hold Cue harmless from claims, losses, liabilities, damages, costs, and expenses, including reasonable legal fees, arising from your content, your misuse of Cue, your violation of these terms, your violation of another person's rights, or your violation of law or school rules.

19. Governing law and disputes

These terms are governed by the laws of Singapore, excluding conflict-of-law rules, unless mandatory law in your location requires otherwise. Courts located in Singapore will have exclusive jurisdiction for disputes relating to Cue, unless local consumer law gives you the right to bring a claim elsewhere.

Before filing a formal claim, please contact hello@cueplan.app and give us a reasonable chance to resolve the issue. This informal step does not prevent either side from seeking urgent relief where necessary.

20. Changes to these terms

Cue may update these terms as the service changes. If we make material changes, we will take reasonable steps to notify you, such as updating the effective date, posting a notice, sending an email, or showing an in-app message. Continuing to use Cue after updated terms take effect means you accept the updated terms.

21. Contact

Questions about these terms, support, school passes, referrals, or account issues can be sent to hello@cueplan.app. Please do not send passwords, access tokens, payment details, government identity numbers, or unnecessary sensitive information by email.